Privacy Policy

Information we collect

• Contact and organisation details you provide in enquiry and quotation forms.
• Order records, including products, batch numbers and delivery details.
• Verification information used to confirm laboratory or institutional status.
• Technical data such as device type, browser and pages viewed.

Cookies

We use essential cookies for security and session management. Optional analytics and marketing cookies are set only with your consent, which you can accept, reject or configure through our cookie banner and change at any time.

Payment security

Payments are processed by regulated payment providers on secure hosted pages. We do not store full card numbers or security codes on our systems. Transmission is protected using TLS encryption.

Marketing consent

Documentation and technical updates are sent only where you have opted in. Each message includes an unsubscribe link, and withdrawing consent does not affect order-related communication.

Third-party services

We share information with service providers who support our operations, including payment processing, logistics and IT hosting, only as needed to deliver our services and under confidentiality obligations. We do not sell personal information.

Customer rights

Subject to applicable law, you may request access to your information, correction of inaccurate data, deletion where we have no continuing obligation to retain it, restriction of processing, and withdrawal of marketing consent. Requests can be sent to our contact address below.

Data retention

Order, documentation and compliance records are retained for as long as required to meet legal, tax and quality obligations, after which they are deleted or anonymised. Marketing records are retained until you withdraw consent.

Contact details

Privacy enquiries: privacy@peptioralabs.com. Peptiora Labs FZ-LLC.

Note

This policy is a draft prepared for review and should be confirmed by UAE-qualified counsel before launch.