Return policy
1. No returns — all sales are final
We do not accept returns under any circumstances, and we cannot accept a returned product back into our supply chain. Once a product has left our facility, we can no longer verify it as uncontaminated. For laboratory research materials, even the possibility of contamination makes re-entry into our stock unsafe, so returned goods are never resold or restocked.
2. Why this rule exists
Peptides are sensitive research compounds supplied as lyophilised solids. Any period outside controlled storage, or any handling we cannot account for, compromises product integrity. Because we cannot confirm what happened to a product after delivery, accepting returns would put every subsequent customer's research at risk. Please review your order carefully before confirming it.
3. Damaged or incorrect items
If a shipment arrives damaged or contains incorrect items, contact us at research@peptioralabs.com or +971 58 118 0023 within 48 hours of delivery. Include your order reference and photographs of the packaging and contents. We will arrange a replacement or a refund of the affected items — you do not need to send anything back. Dispose of the affected material in accordance with your institution's laboratory procedures.
4. Refunds
Approved refunds for damaged or incorrect items are issued to the original payment method within 5–10 business days of the claim being approved.
5. Documentation
Certificates of analysis are issued per lot and are available against the lot number shown in the catalogue. Retain lot references with your records; documentation requests should accompany any claim.
All products supplied by Peptiora are for laboratory research use only (RUO). Not for human or veterinary use, diagnostic use, or therapeutic use.